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September 18, 2019Cart


by Fairfield County Business Journal

Synchrony develops Alexa voice technology feature for Amazon Store Card holders

Synchrony Financial’s headquarters at 777 Long Ridge Road in Stamford. Photo by Alexander Soule

Stamford-based Synchrony has created a new function for the the Amazon Alexa device allowing users to manage their Amazon Store Card accounts through voice commands to Alexa.

Alexa users need to download the Alexa App, login with the Synchrony account details for the Amazon Store Card and establish a four-digit voice key (the vocal equivalent of a PIN). From there, Alexa users can offer voice commands for opening an account, reviewing account and payment information and paying their bills.

Synchrony stated the concept for this function was developed through the company’s internal innovation programs, adding that it planned to bring voice payment technology across its suite of retail cards in the near future.

“The Store Card skill for Amazon Alexa demonstrates our focus on exploring new ways to deliver the best possible experience to our customers,” said Tom Quindlen, executive vice president and CEO for retail card at Synchrony. “We’re harnessing voice technology to let consumers manage their Amazon Store Card in a way that’s most convenient to them.”